IBM z Systems software trials - FAQs

https://myibm.ibm.com/dashboard/

Then follow these steps:

1. Log on to your 'IBM ID' dashboard, under your Profile, verify that the shown Email address is correct.

   • If the listed Email is incorrect or outdated, please update it accordingly.

2. Make sure all shown information in your Profile, as well as in the registered IBM Z Trial, is correct and nothing unsuspected is shown.

If you need any help with the IBM ID, please contact the IBM ID support team: 

https://www.ibm.com/ibmid/myibm/help/us/helpdesk.html

If the above suggestion does not resolve your issue, send an email to IBM Z Trial team quoting trial details.

A - Check:

- 'IBM ID' - check your email is listed correctly - see guidance

- Your spam folder

- Has your company blocked emails

If none of the above suggestions resolve your issue, send an email to IBM Z Trial team quoting trial details.

A - Please forward the email you have received to IBM Z Trial team.

A - Check:

- Your spam folder

- Has your company blocked emails

If none of the above suggestions resolve your issue, forward the 'Thank you for registering' email to IBM Z Trial team explaining you have not received your log in credentials.

A - Check:

- You entered the correct user name and password listed in the 'Your trial is ready' email

- Check if your organization's VPN is blocking access to this type of email

- Make sure Caps Lock is not on

If none of the above suggestions resolve your issue, send an email to IBM Z Trial team quoting trial details.

A - The system might be taking 'administrator@ibm.com' as username.

On trying to connect to the IBM Z Trial machine using Windows Remote Desktop, please follow the below steps:

1. After launching Windows Remote Desktop, enter host-name
2. Under "More choice", please use "Use a different account"
3. Please enter username and password, as detailed in your trial email.

A - Sometimes IBM® Explorer for z/OS® (API Requester) may show an error while launching. The reason being the app might already be running in the background.

Please end the API Requester task via Task Manager and try to re-open IBM Explorer for z/OS (API Requester) again.

A - Sometimes PCOMM may show an error while launching. The reason being the app might already be running in the background.

Please end the PCOMM task via Task Manager and try to re-open PCOMM again.

A - For security purposes, outbound is restricted on trial machines. These machines are for IBM Software demonstrations and these are configured so Internet access is not needed.

A - Once you have logged into the trial instance, any User IDs and Passwords required to complete the trial are provided within the scenarios - do not use your IBM ID or the log in credentials in the 'Your trial is ready' email within the scenarios.

A - Please send an email to IBM Z Trial team quoting trial details.

A - There are a few things to check:

1. Username needs to be the full name shown in the email E.g. T-3386\Administrator
2. Under "More choice", please use "Use a different account"
   • Enter both the full name and password from the 'Your trial is ready email' Remote desktop sign-in details
   • For the security certificate prompt, select 'Yes'
   • Connection should then be established successfully

A - Try to close all the open windows and applications. You can restart the trial by clicking on the IBM Z Trial Wizard icon shown on the desktop. If the problem still persists, send an email to IBM Z Trial team quoting trial details.

A - At the top of your browser screen you should be able to see a white bar with a down-pointing arrow. Please click on the arrow and select 'Options'->'Full Screen'. This should maximize your screen size. To exit from full screen press Escape.

A - You can change this on your device settings, if you go into 'Settings' -> 'Accessibility' -> 'Text Size'.

A - If you have not had enough time to explore the scenarios within the trial, you can simply request another trial from the IBM Z Trial landing page. You can have up to two trials active simultaneously. There is no limit to the number of times you can request a trial.

A - We're sorry the feature you want to try was not covered in the trial. Please reach out to the specific product sales team regarding the feature you want to try as there may be other collateral available and your request will be passed on. To find the product sales team contact details please use this website. If you search for the specific product e.g ' IBM Application Delivery Foundation for z/OS', you will get to the IBM Application Delivery Foundation for z/OS product page which will include the contact details.

A - You are free to explore the IBM Z Trial environments beyond the scope of the scenarios provided. Each instance is independent and is de-provisioned at the end of your trial time, and you have full administrator access to the z/OS system. However, we cannot provide support or guidance for the environments beyond the scope of the steps outlined in the scenarios.

A - For security purposes, development work is not allowed on these systems.

A - Go to the IBM Product Page and click on the 'Let's Talk' button in the corner to speak to Sales. You can also click here for all of the IBM Sales links to find the direct contact.

A - Each IBM Z Trial includes a link to further product information - you will find the link on the registration page. Also the emails you receive include useful links at the bottom of each email.